My Travel RoyaltiesPrivate journeys, beautifully arrangedMember login Questions, answered
Clarity before
commitment.
Straightforward answers about live inventory, confirmation, membership, payments, rewards and private account security.
Is My Travel Royalties an airline or hotel?
No. My Travel Royalties is an independent travel-services provider. Airlines, hotels and experience operators remain responsible for the travel they supply.
Can I search real flight and hotel availability?
Yes, when the live booking connection is available. Results show current inventory and display pricing, but an offer must still be verified or prebooked before payment because price and availability can change.
When is travel actually confirmed?
Travel is confirmed only after protected payment succeeds, the final booking request is accepted and the applicable supplier issues an official booking reference, confirmation or ticket. An MTR request reference is not a supplier confirmation.
What is the difference between Free and Exclusive?
Free accounts include linked journeys, service requests, rewards and communications. Exclusive members also receive the encrypted vault, advanced preferences, travel wallet view, protected card profile and relationship-led service.
How do rewards work?
The connected loyalty program currently awards 1% back on eligible completed stays. Eligibility, timing, exclusions, reversals and redemption rules apply. Points and wallet credits are not cash unless expressly stated otherwise.
Is the four-digit PIN my login password?
No. Secure account sign-in is the primary protection. The four-digit PIN is a secondary control that unlocks encrypted vault documents for a short session. Repeated unsuccessful attempts temporarily lock the vault.
Does the website store my card number?
No. Card entry and payment happen inside a protected processor experience. The member portal stores only a processor reference, brand, expiration and last four digits when available—never the full number or security code.
Can I upload a passport or visa?
Eligible Exclusive members can upload PDF, JPG or PNG travel documents in the unlocked vault. Files are encrypted before storage. Do not send passport images through the general contact form or ordinary email.
Does clicking Cancellation review cancel my trip?
No. It creates a traceable request for review. The original booking remains active until the supplier accepts the cancellation or change and an updated official record is issued.
How do I request personalized planning?
Use the Plan a journey page for a private request. For immediate inventory, use Live booking to search flights or hotels.
Still deciding?